Support

Contact us at: 701-255-5117 800-667-7891 help@btinet.net

The BTInet Help Desk is staffed from 8:00 a.m. to 8:00 p.m., Monday through Friday, excluding holidays. Our technicians are well versed in all aspects of Internet use, from initially setting up your BTInet account and connecting to the Internet, to general browsing, accessing our news server and sending and receiving e-mail.

The BTInet Help Desk can assist you in configuring your pre-installed version of Internet Explorer and Outlook Express or Windows Mail to work with our Internet access service. We support those items related to your BTInet service under the following operating systems: Windows 2000 Professional, XP and Vista, as well as Macintosh System 9 and higher.

Prior to contacting the Help Desk, you can also visit our Frequently Asked Questions section. Here you will find answers to many questions that our customers have and may save yourself a phone call!

When Contacting Our Help Desk:
We realize that your time is very valuable.  To enable our help desk to assist you
in the most efficient manner, please follow these suggested steps before you call
our help desk:

1.  Be prepared to leave your name and number in voice mail.  While we strive to staff adequately, the number of callers varies from minute to minute, so you may get our voice mail when you call.
2. Be in front of your computer and have the computer turned on.  We'll likely ask you to run through a series of checks and settings on your computer system to help isolate the problem.
3. Have any error messages written down.  If you received an error message on your computer, it helps us to know exactly what the message said.  Also, if you can remember , be prepared to describe what you were doing when the error occurred, and any steps you have taken or any changes you have recently made.
4. Allow ample time.  Wouldn't it be nice if all problems were as easy as "click here and your problem will go away"??  Unfortunately, that's not normally the case, so prepare to have at least 10 to 15 minutes to address the problem you're having.

Most of all, please feel free to contact us.  Our goal is to make your Internet experience the best it can be by solving whatever problems you have that are within our control.